Frequently Asked Questions
Common questions about emergency board-up and property securing.
What does BoardUp Safe do?
We provides 24/7 emergency board-up and property securing services following incidents that compromise the safety or security of a structure.
Our work focuses on securing damaged or exposed access points to prevent further damage, unauthorized entry, or environmental exposure.
When should I contact BoardUp Safe?
We are typically contacted after an incident when a property has been damaged, breached, or left unsecured and cannot safely remain open.
Common situations include forced entry, vandalism, fire department attendance, storm damage, impact damage, or vacancy-related risk.
Are you available 24/7?
Yes. We operate 24 hours a day, 7 days a week, including evenings, weekends, and holidays.
How quickly can you respond?
Response times depend on location, conditions, and current call volume.
Emergency requests are prioritized, and we dispatch as soon as possible after contact.
What happens when I call?
When you contact us, we’ll ask for basic details about the situation, location, and type of damage.
Once dispatched, we assess the site and secure exposed or compromised access points.
Each response is incident-specific.
Do you need the property owner present?
Not always.
In many cases, we are contacted by a representative, landlord, insurer, or referral following attendance. Access and authorization requirements are discussed at the time of dispatch.
What exactly is included in property securing?
Property securing generally includes emergency board-up of doors, windows, or other damaged openings, along with temporary protection against weather or unauthorized entry.
The scope is focused on securing, not repairing or restoring.
Do you perform repairs or restoration work?
No.
BoardUp Safe is an emergency securing service. We do not perform repairs, renovations, or restoration work.
Do you provide lock changes?
Lock-related work may be addressed as part of securing when required, but our primary role is to secure exposed or compromised access points following an incident.
Do you work with insurance companies?
We may be contacted directly by insurance representatives or by property owners following an incident.
We can provide documentation of the secured conditions when required.
Will boarding up affect my insurance claim?
Many insurance policies require reasonable steps to prevent further damage after an incident.
Professional property securing may help demonstrate mitigation efforts, but claim outcomes depend on individual policy terms.
Do you secure vacant properties?
Yes.
We are often contacted to secure vacant or temporarily unattended properties following an incident or when there is a risk of unauthorized entry.
Do you service residential and commercial properties?
Yes.
We provide emergency property securing for residential and commercial structures.
What areas do you service?
BoardUp Safe services Ottawa and surrounding areas.
Extended coverage may be available upon request.
How is pricing determined?
Pricing depends on the nature of the incident, materials required, and scope of work.
Details are discussed at the time of dispatch.
